Bridge City Soles ("BCS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bridgecitysoles.com or make a purchase from us. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Personal Information: Name, email address, phone number, and shipping address when you place an order or create an account.
- Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card number, CVV, or other sensitive payment data on our servers.
- Communication Data: Any messages, inquiries, or feedback you send to us via email or contact forms.
- Account Information: Username, password, order history, and saved preferences if you create an account.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your orders, inquiries, and customer service requests
- Send promotional emails and marketing communications (only with your consent; you may opt out at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for basic site functionality such as maintaining your shopping cart and session.
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymized.
- Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your browsing session.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
Third-Party Services
We work with trusted third-party service providers to operate our business:
- Stripe: Handles all payment processing. Stripe's privacy policy governs their use of your payment information.
- Cloudflare: Provides website hosting, performance optimization, and security services.
- Google Analytics: Provides website traffic analysis and usage insights.
- Shipping Carriers: USPS, UPS, and FedEx receive your shipping address to deliver your orders.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Data Retention & Deletion
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, processing transactions, and complying with legal obligations.
You have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at info@bridgecitysoles.com.
California & Oregon Privacy Rights
California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.
Oregon Residents: Under the Oregon Consumer Privacy Act (OCPA), you have the right to access, correct, and delete your personal data, as well as the right to opt out of targeted advertising and data sales. We honor all such requests.
To submit a privacy rights request, email us at info@bridgecitysoles.com with the subject line "Privacy Rights Request."
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Bridge City Soles
Portland, OR
Email: info@bridgecitysoles.com
Phone: (503) 949-8643
Instagram: @bridgecitysolesportland